REGISTER
May 13-15, 2019 | Chicago, Illinois
13
May 2019
14
May 2019
15
May 2019
Start
End
SESSION
AUDIENCE
8:30 AM
4:30 PM
Legal Issues Forum
U.S. Focused (English Only)
Legal Counsel will provide an update on the latest developments in payments and consumer protection laws and regulation in the United States. Topics to be covered include U.S. legal, legislative and regulatory developments in payment cards, the Consumer Financial Protection Bureau, cybersecurity, data privacy, fintech and other issues.
Audience: Recommended for Legal and Compliance staff; Region: U.S.
12:15 PM
5:30 PM
LAC General Session
(Lunch and Session)
Attendees from Latin America and Caribbean
This year we will be offering a pre-session especially targeted to the Latin America and the Caribbean audience. We will start with a welcome lunch, followed by a series of short talks highlighting the state of the payments industry in the region, as well as the opportunities that exist to develop further the payments ecosystem. We will talk about the state the economies, consumers, technology adoption and innovation across Latin America and the Caribbean. Audience: All; Region: Latin America and the Caribbean
6:30 PM
9:30 PM
Welcome Reception at Marriott Marquis Chicago
All
Start
End
SESSION
AUDIENCE
7:00 AM
8:30 PM
Breakfast
All
8:30 AM
12:00 PM
General Session
All
12:00 PM
1:00 PM
Lunch
All
1:00 PM
1:45 PM
Breakout Session 1
All
Politics and Payments: Washington’s Divided Government
Washington, D.C., a city in constant flux, began the year by welcoming the largest group of newly elected members of Congress the nation’s capital has seen in over a decade. As the new Democratic House Majority seeks to hold the Administration accountable and work with the Republican controlled Senate, Washington must once again adapt to the unpredictability of divided government. In addition, there is no shortage of breaking news and attention on hot button issues dominating the news cycle and rewriting the agenda. Learn what impact the rapidly evolving political environment is having on the legislative and regulatory landscapes, and how U.S. policymakers are approaching payments issues. Audience: All; Region: All
Visa Digital Commerce Program I: Simplifying and Securing the Future of Commerce
Visa is embracing EMV standards to simplify and further secure digital payments. From guest checkout to card on file to recurring subscription transactions, the next evolution of digital commerce and frictionless payment experiences is here. Audience: All; Region: All
CyberSource: When Is Your Peak Season and Are You Ready? A guide to digital commerce growth for businesses and acquirers
Businesses deal with multiple peaks in a year: Black Friday, Cyber Monday, Back to School, plus Singles Day in China, Chinese New Year, Billion Day Sale in India. And there are merchant-driven peaks like flash sales and limited-time offers. CyberSource shares best practices to guide merchants and acquirers to drive revenue from special sales occasions and convert them into engines of growth. Audience: Acquirers and Merchants; Region: All
Convergence of Global Consumer and Commercial Payments Experiences <<Session Full>>
Payments industry analysts often declare the coming “consumerization of business payments,” but are typically less clear about what the term actually means, and how issuers should respond. We'll share insights on the aspects of commercial payments that are most impacted by consumer trends, as well as those where the impact is more muted. We’ll further discuss the corresponding areas where issuers should prioritize investment to meet evolving needs of businesses. Audience: Issuers; Region: All
Merchant Innovations that Enhance the Customer Experience <<Session Full>>
New technologies, changing business models, and evolving consumer preferences introduce new challenges for our merchant partners at an ever-increasing rate. From retail to e-commerce to travel & entertainment, our merchants partners must remain agile to adapt to the new challenges they face every day. Listen to a panel of merchant partners from various industries share how they have developed innovative solutions to create a better experience for their customers. Audience: All; Region: All
2:00 PM
2:45 PM
Breakout Session 2
All
Visa Digital Commerce Program II: Tokenize to Thrive in a Digital Future
As digital commerce rapidly evolves across online, mobile, and IoT channels consumers will expect the same fast, easy, secure checkout experience they trust at an in-store counter. As digital commerce grows, PAN entry and storage enable increased fraud rates and continued merchant breaches that expose sensitive consumer data. Network tokens provide solutions that secure those credentials and unlock incremental benefits for the ecosystem. Hear from your peers on how they've implemented Visa tokens and benefits seen across their digital footprint. Audience: All; Region: All
Building the Commercial Payments Ecosystem with Fintech Partners <<Session Full>> As Fintechs continue to invest in B2B, how can financial institutions harness this innovation to benefit their clients? Our panel will detail how Visa works with leading Fintechs, on behalf of our financial institution partners, to innovate and remove friction from business payments. Audience: Acquirers and Issuers; Region: U.S. and Canada
Business and Economic Insights: Spring Market Outlook <<Session Full>>
After a year of robust economic growth in 2018, uncertainty has emerged as a key theme for 2019. This year there is greater uncertainty about the future path of interest rates, economic growth and even public policy. In particular, the sharp increase in stock market volatility, ongoing trade disputes, the Brexit saga and the partial U.S. government shutdown have all prompted discussions of a potential economic slowdown on the horizon. Come hear Visa’s view on the future path of economic growth and how these emerging risks could impact the economy and your business. Audience: All; Region: U.S.
Debit Cards and Loan Repayment: The Perfect Match <<Session Full>>
Hundreds of financial institutions are now accepting Visa Debit cards for repayment of loans because of the benefit to them operationally and their customers. They are recognizing the benefits of Debit card acceptance in their efforts to secure payments more quickly, reduce operational inefficiency, going paperless, and reduce customer service expense. In addition, customers have demonstrated a clear preference for using their Debit cards to pay bills and are taking advantage of doing so when their financial institution makes it available. Audience: Issuers; Region: All
Visa Consulting and Analytics: Re-invent Customer Engagement with Machine Learning <<Session Full>> Customer retention is one of the top areas of focus for financial institutions. Using the power of VisaNet and our advanced analytics capabilities we can develop a custom model to predict customer switching behavior, such as active customers going purchase inactive or losing first in wallet placement. Proactively targeting customers to re-engage them is much more effective than reacting to customers who have already disengaged. Learn how we can help you develop a personalized strategy based on customer spend patterns, segments and preferences. Audience: Issuers and Merchants; Region: All
2:45 PM
3:15 PM
Afternoon Break
All
3:15 PM
4:00 PM
Breakout Session 3
All
New to Marketing to Women? Start Here
Women are an influential powerhouse segment - 80% of household purchases are controlled or influenced by women and by 2020 women consumer spending will grow to $28T, 40% more than in 2016. However, several brands are ignoring them or engaging them ineffectively. This session will help you learn about this important segment, the opportunity they represent, as well as strategies you can use to engage this audience. Audience: Issuers and Merchants; Region: U.S.
Visa Digital Commerce Program III: Visa Secure Remote Commerce – Removing Friction from Digital Transactions
For new and guest checkout, Visa Secure Remote Commerce aims to enhance consumer payment experiences towards lower cart abandonment rates, improved authorization rates, and reduced fraud. Join this session to see how consumers may experience this simplified and more secure payment solution. Audience: All; Region: All
What's Hot in Fintech?
New technology and evolving regulation are enabling Fintech partners to create new payment flows, new business use cases, and differentiated consumer experiences. In this session, we will discuss the latest Fintech trends around the world. Come hear from a panel of Fintechs and Fintech Enablers on some of the unique ways they are developing new payment opportunities. Audience: All; Region: Al
Visa Analytics Platform: Actionable Insights to Drive Growth <<Session Full>>
The all-new Visa Analytics Platform is a powerful application suite designed to deliver the insights, competitive benchmarks, and predictive models that can help you grow your business. You will learn about the full range of features and see a demonstration of the Travel Predict application, which you can use to incent consumers to travel by targeting to them with compelling travel offers. Audience: All; Region: All
Visa Direct: The Rise of the GIG Economy, Digital Marketplaces and On-Demand Delivery <<Session Full>>
An estimated 30% of the working population is now engaged in the GIG economy, creating demand for real-time payment solutions like Visa Direct for payouts to payroll. Does your company have a strategy and how will your organization participate? Join a panel discussion with GIG Economy trailblazers to discuss strategic implications for merchants and financial institutions. Audience: All; Region: All
4:15 PM
5:00 PM
Breakout Session 4
All
Expanding Acceptance: Tap to pay & Transit
Join us to learn about the significant contactless momentum in the U.S. and how tap to pay acceptance within transit can drive top of wallet status with cardholders. Audience: All; Region: U.S.
CyberSource: Attaining Global Commerce Success <<Session Full>>
The rewards of global commerce are significant, but so are the payment management complexities inherent in global expansion. Businesses need to consider processor connections, local funding vs. cross-border sales, alternative payments, the fraud dynamics in different countries and regulations like PSD2 to name just a few. With over 130 connections to enable payment acceptance in 190 countries and territories, a suite of alternative payment types and in-country fraud analysts, CyberSource has the technology and expertise that businesses need to be successful in global commerce. Audience: Acquirers and Merchants; Region: All
Prepaid: The Reloadable Consumer Evolution <<Session Full>>
Grow adoption and retention by offering prepaid card solutions that appeal to your customer base. Hear the latest reloadable prepaid card research that delivers insights on target consumer segments, marketing positioning, and product design to effectively deliver on core consumer use cases. Audience: Issuers, Processors, GSPs, Program Managers; Region: U.S. and Canada
Visa Analytics Platform: Tools for More Effective Marketing and Operations <<Session Full>>
Visa can help you uncover insights about how your customers spend when not with you, and help you understand your share of market and share of wallet at the store, cardholder or segment level. This session will share how you can take these insights and turn them into actions and better business outcomes that can help you acquire customers, drive incremental spend, and increase customer retention. Audience: Merchants; Region: U.S. and Canada
You Be The Judge: A Glimpse into the Best of Fintech <<Session Full>>
Discover the best of the next generation of Fintechs that are solving the most challenging issues in digital commerce and payments. This session will highlight the top three U.S. Fintechs from the 2019 Challenge, carefully curated and powered by Visa’s Everywhere Initiative (VEI) . VEI is a Global, open innovation program that tasks startups to discover the next big thing in payments and commerce. Since 2015, Visa Everywhere Initiative has reached more than 75 countries and recruited 4000+ startups. Audience: All; Region: U.S.
5:00 PM
6:30 PM
Cocktails & Innovation Showcase
All
Join us in the Visa Innovation Showcase at the Marriott Marquis to experience the latest in Visa technology.
7:00 PM
10:00 PM
Evening Event at Art Institute of Chicago
All
Start
End
SESSION
AUDIENCE
7:00 AM
8:30 PM
Breakfast
All
8:30 AM
12:00 PM
General Session
All
12:00 PM
1:00 PM
Lunch
All
1:00 PM
1:45 PM
Breakout Session 5
All
Adopting a Consumer Perspective on Data Privacy: Potential Opportunities for Competitive Differentiation
Consumers have a strong point of view regarding how their personal data should be managed and protected. High-profile public incidents are driving regulatory responses locally and globally. At the same time, there are potentially significant opportunities for greater consumer education, consumer tools, and financial institution-supported privacy-related services. Is your organization ready to engage the new privacy-enlightened consumer? In this session, we explore the results of Visa’s just-completed consumer data privacy study and the growing imperative for a proactive approach to help consumers manage their privacy. Audience: All; Region: All
CyberSource Integrated Commerce: Designing for the Digital Commerce Consumer
Consumers have rejected channel siloes- businesses wish they could do the same. Adding new channels and payment acceptance devices is easy, but integrating them can be a challenge. With CyberSource integrated commerce solutions, businesses can facilitate new commerce and payment experiences, extend acceptance to more channels and devices, and remove the channel, geographic and business unit silos that plague many payment infrastructures. Audience: Acquirers and Merchants; Region: All
Visa Analytics Platform for Credit Underwriting
Visa’s transaction based credit scores help financial institutions and lenders make better credit decisions. In this session, we will discuss how you can use these scores to supplement existing credit variables and refine risk evaluation for marketing, underwriting and customer management purposes. We will showcase examples where we are improving credit decisions for consumers as well as small businesses. Audience: Issuers; Region: All
Visa Consulting and Analytics: Accelerating Growth of Your Small Business and Commercial Portfolios <<Session Full>>
Learn how Visa Consulting & Analytics (VCA) helps issuers to maximize spend and profitability in small business and commercial portfolios. Leveraging the power of VisaNet, VCA can identify cross-sell targets and small business accounts with untapped spend potential. We help issuers translate insights to action through product design, user experience development, credit line optimization, and targeted marketing outreach. Audience: Issuers; Region: All
Innovating for the Era of Consumer Empowerment <<Session Full>>
Visa’s Innovation & Design team will provide a look at the evolving consumer mindset that desires mobility and control. This will include how Issuers and Merchants can empower these consumers by designing more impactful customer experiences enabled by new digital technologies (e.g, AI, NLP, voice, AI, biometrics, etc.). Audience: All; Region: All
2:00 PM
2:45 PM
Breakout Session 6
All
Expanding Acceptance with Legal Wagering
In the U.S., many states are in the process of legalizing sports and other types of wagering which opens up significant opportunity for card payments. We will provide an overview of the market including the regulatory environment, Visa’s activities, and what we expect in the future. Come hear from the experts on how we are moving cash to card in this $300B segment. Audience: Acquirers and Merchants; Region: U.S.
Installment Payments: Why Point-of-Sale Lending Is So Hot
Consumers are turning to installments as a flexible payment option to improve control over their finances, access cheaper forms of borrowing and more accessible forms of financing. More merchants are looking for point of sale financing as an effective lever to increase sales and basket size. With so many different ‘installment’ solutions, hear about where the market is headed and how card based installments could unlock new opportunities to provide value to your customers. Audience: All; Region: All
Segmenting Small Business Card Customers for Success
From GIG economy workers to High Net Worth clients, mapping the needs across your target customer base is the foundation of building your business. Learn how issuers can drive scalable growth across segments while investing in emerging technologies critical to driving deeper client engagement within segments. Audience: Issuers; Region: U.S. and Canada
Through the Innovation Looking Glass: Insights from the 2018 Commerce Unbound Report
Consumers are adopting payment innovations at an accelerating pace around the globe, driven by the convergence of consumer demand and increasingly seamless payment solutions. This session shares valuable insights from Visa's 2018 longitudinal study that surveyed more than 12,000 consumers across 20 countries, on their payment behaviors, usage, and interest in various payment innovations, including wearables, biometric capabilities, contactless, and conversational commerce solutions such as voice and messaging. Audience: All; Region: All
Visa Debit: Increasing Portfolio Growth and Profitability <<Session Full>>
This session will discuss strategies designed to increase debit growth and optimize portfolio profitability. We will also discuss notable Industry trends, insights on cardholder payment preferences and behaviors, and recent research on issuer debit card sales and onboarding processes. Audience: Issuers, Processors, GSPs; Region: U.S.
2:45 PM
3:00 PM
Afternoon Break
All
3:00 PM
3:45 PM
Breakout Session 7
All
Key Trends in Retail Banking and How the ATM Ecosystem Continues to Thrive
Payments are becoming increasingly digital and banking is becoming increasingly mobile; consumers around the globe expect their banks to act more like top technology brands than traditional financial institutions. As technology advances and consumer expectations rise, the role of the ATM must evolve as well. In this session, we will explore some of the key trends in the payments, banking, and ATM industries and discuss the important role of the Visa / PLUS Global ATM Network within the ever-changing ecosystem. Audience: All; Region: All
Partnering With Visa for Meaningful Social Impact
Today, more than ever, a company’s social impact strategy and activities are important to how customers, employees, and key stakeholders think about and interact with the organization. In this session you will hear about the three pillars of our social impact strategy and how you can partner with Visa in our efforts. Audience: All; Region: U.S. and LAC
The Future of BINs: What You Should Be Doing to Prepare
In response to an industry shortage of the numerics used for identification of issuers, the International Organization for Standardization (ISO) revised the standard length of a Banking Identification Number (BIN) from six digits to eight digits. The expansion will have broad implications to the entire payments ecosystem. This session will provide the latest guidance on the impacts of the change to Visa and it stakeholders, implementation time frames, plans and best practices for migrating to the new BIN standard. Audience: All; Region: All
The Next Frontier of Disrupting Payment Fraud
Criminals are becoming more sophisticated and innovative. From the increasing complexity of social engineering tactics to the expanding scale of data breaches, criminals are finding new areas of weakness to attack even as payment players are strengthening their vulnerabilities. This session will highlight next-generation payment fraud disruption tools and techniques that Visa leverages to maintain the integrity of the payments ecosystem and share recommendations on how payment players can better protect themselves. Audience: All; Region: U.S. and Canada
Visa Developer Platform: Mastering APIs and Transforming Your Organization for the Future <<Session Full>>
Application Program Interfaces (APIs) are transforming the financial services industry, driving organizations to evolve their culture, and amplifying the role developers play in driving innovation. As we embark towards an open banking future, mastering APIs is essential. Come learn from Visa partners and experts who are at the vanguard of API-driven innovation about the latest trends in the API economy and how to affect change in your own organization. Audience: Issuers; Region: All
